Here are some common questions we receive! Please read them all before asking for help in our server!
All communities are welcome to use Captcha.bot as long as they follow Discord's TOS. Captcha.bot's goal is to make every server on Discord more secure and safe.
Please note that if you are a large server you may be subject to automatic and temporary (up to 24 hours) blacklisting if your server causes extreme load (e.g. hundreds of users trying to verify a second or heavy spam in a short period) on the bot. If you suspect you've been blacklisted then please reach out in our server so we can work with you and discuss options.
If you cannot access your servers dashboard then you need to send a message in the server (in a channel the bot can read messages!) You may also need to logout and login to the dashboard again.
The bot needs to have the Manage Roles permission and to be above the role it needs to assign. If these are both true then move a role up, save, move it back down, and save because your roles got desynced.
The bot does look for VPNS and proxies which can block some alternate accounts. The bot does not focus on alt accounts, rather it focuses on preventing mass raids and spam.
This is not an issue with Captcha.bot. We rebranded from Server Captcha Bot to Captcha.bot on the 22nd of November once. If a bot is logging it wrong then contact that bots server, not ours. Don't believe us? We can't change the name without Discord unlocking it which they did once.